Mugs

Common questions

How long till I receive my order?

Although we keep stock of certain items, we promote a huge range of product. For that reason, we need to pre-order stock as needed from our importer.

In order to do this as sufficient possible, we consolidate weekly orders by a Monday, 19:00. 

Items will normally be delivered within 5 - 7 working days after payment was received unless otherwise stated.

Is there a warranty on what I buy?

Yes there is:

  • Product with a purchase price less than R500, has a 7 day warranty
  • Product with a purchase price of R500 or more, has a 30 day warranty

In cases where product need to be returned, follow the steps detail under Damages and Returns in the general Terms & Conditions.

How do I pay?

At checkout, you will be given the following payment options:

  • Online debit or credit card payments via YOCO
  • Pay by bank deposit or Electronic Funds Transfer (EFT)

Who can I contact and how?

You are welcome to contact our customer care WhatsApp line @ +27 71 525 5803

You are welcome to call our customer care line @ +27 71 525 5803

You are welcome to send us a email @ dumeycreations@hotmail.com